Terms of Service

1.1 By creating an Account, clicking an "I agree" control, or otherwise accessing or using the Platform, you agree to be bound by these Terms.

1.2 If you agree to these Terms on behalf of a business or other entity, you warrant that you have authority to bind that entity, and the words "you" and "your" in these Terms include that entity.

1.3 If you do not agree, you must not use the Platform.

2.1 The Platform is a software-as-a-service tool that enables Providers to design referral programs, Clients to send and receive referrals to friends and family, and both parties to verify that a referral has actually occurred.

2.2 The Platform also hosts Community Pages (including for Non-Member Businesses), enables Clients to leave star ratings and written reviews, and uses artificial intelligence ("AI") to suggest reward structures and draft text for Providers.

2.3 The Platform is not:

3.1 You must be at least 18 years old to create an Account or use the Platform. By creating an Account, you warrant that you are 18 or older. Where we reasonably suspect a User is under 18, we may require proof of age and suspend the Account until satisfactory proof is provided.

3.2 You must provide accurate, current and complete information when creating an Account and keep it up to date.

3.3 You are responsible for maintaining the confidentiality of your login credentials and for all activity that takes place under your Account. You must notify us promptly if you suspect unauthorised access.

3.4 We may refuse to register, suspend, or close any Account where we reasonably consider it necessary to protect the Platform, other Users, or to comply with law.

4.1 You must not use the Platform to:

4.2 We may suspend, restrict, remove Content, or terminate Accounts for breach of this clause 4 without prior notice where we reasonably consider prompt action necessary.

5.1 The Platform — including its software, source code, design, layout, trademarks (including the "Reco" name and logo), logos, AI prompts, ranking logic and documentation — is owned by Netfect Platforms Pty Ltd or its licensors. We grant you a limited, revocable, non-exclusive, non-transferable and non-sublicensable licence to use the Platform for its intended purpose during the period you hold an Account.

5.2 You must not copy, modify, adapt, translate, decompile, disassemble, reverse-engineer, create derivative works of, sublicense or "white-label" any part of the Platform, except to the minimum extent permitted by law and not waivable by contract.

5.3 You retain ownership of Content you submit. You grant Reco a worldwide, royalty-free, sublicensable, transferable licence to host, reproduce, display, adapt, translate, distribute and otherwise use that Content for the purpose of operating, promoting and improving the Platform, including on Community Pages visible to Users who are not your direct customers. This licence survives termination of your Account to the extent necessary for our archival, legal and dispute-handling purposes.

5.4 You warrant that you own or have all necessary rights in Content you submit, and that our use of it in accordance with clause 5.3 will not infringe any third party's rights.

6.1 The Platform uses AI tools to suggest reward structures, draft descriptions, and propose terms and conditions for Rewards. AI output is a starting point only. It may contain errors, inaccuracies, unlawful statements, or material that does not comply with laws or professional standards applicable to your business or your jurisdiction.

6.2 By selecting, accepting, saving, publishing or otherwise adopting AI-generated Content (including with edits), you:

6.3 Reco gives no warranty that AI-generated Content is accurate, lawful, fit for purpose, or compliant with any regulatory regime, advertising standard, industry code or professional obligation in any jurisdiction. To the maximum extent permitted by law, Reco is not liable for loss arising from reliance on AI-generated Content.

6.4 You will not input into AI features any personal information, confidential information, or regulated data (including health records, financial identifiers, or legal-privileged material) other than the minimum necessary for the Platform's intended purpose.

7.1 Reco is a passive intermediary for User Content. We do not pre-screen, endorse, verify or adopt User Content. The presence of Content on the Platform does not imply our agreement with it.

7.2 Reviews and star ratings may be left in respect of a Provider business and, where the Provider enables it, in respect of individually named Associates. Where reviews of individuals are enabled:

7.3 Reviews must:

7.4 Providers must not offer, ask for, or provide Rewards in exchange for positive reviews; this is a breach of these Terms and likely a breach of applicable consumer-protection law.

8.1 Our collection, use and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms. You should read the Privacy Policy before using the Platform.

8.2 We handle personal information in accordance with applicable privacy and data-protection laws in the jurisdictions in which we operate. Where a Provider uploads or introduces personal information to the Platform, the Provider is the data controller (or equivalent) of that information for the purposes of applicable privacy laws, and is independently responsible for its own obligations.

8.3 If we become aware of a data breach that affects your information and that triggers mandatory notification under applicable law, we will act in accordance with our statutory obligations, including notifying regulators and affected individuals as required. Where you become aware of a suspected data breach relating to the Platform, you must notify us within 24 hours of becoming aware.

8.4 You must not input into the Platform sensitive personal information (including health information, biometric information, financial account identifiers, or information about criminal record) except in the minimum necessary for the Platform's intended purpose and with the individual's informed consent and any other legal basis required in your jurisdiction.

9.1 We operate a complaints process designed to meet the requirements of statutory "safe harbour" or intermediary-defence frameworks applicable in the jurisdictions in which we operate (including, where relevant, innocent-dissemination defences for digital intermediaries, copyright safe-harbours, and privacy rectification and erasure rights).

9.2 To make a complaint about Content on the Platform (including a review, reward description, or Community Page), send a written notice to complaints@reco.tips including:

9.3 We will acknowledge valid complaints within 3 business days, assess them within 14 days, and take reasonable action — which may include removing, restricting, annotating, or preserving the Content, or notifying the poster and giving them an opportunity to respond.

9.4 Our obligations under clause 9 are limited to the moderation response itself. We do not guarantee any particular outcome and we do not adjudicate the underlying legal merits of a complaint.

10.1 We aim for high availability but do not warrant that the Platform will be uninterrupted, error-free, secure against all intrusions, or compatible with every device or browser.

10.2 We may modify, suspend, add to, or remove features of the Platform at any time. Where a change materially reduces functionality for a paid Provider, clauses 13 and 19 set out the Provider's rights.

10.3 We may require downtime for maintenance, updates, or incident response. We will give reasonable prior notice where practicable.

11.1 The person who creates a Provider Account warrants that they have authority to bind the Provider entity and to accept these Terms on its behalf.

11.2 Where the Provider is a franchise, licensee, agent or part of a network, the person creating the Account warrants that the referral program being run via Reco does not breach their franchise agreement, licence, agency arrangement or network rules. Reco accepts no responsibility for disputes between a Provider and its franchisor, licensor, principal or network.

11.3 Providers operating multiple locations must accurately identify and register each location. Subscription Fees apply per Subscription as described in clause 13.

12.1 A Provider may invite Associates to access its Provider Account with sub-permissions configured in the Platform. Each Associate must have their own Associate login; shared logins are prohibited.

12.2 The Provider is fully responsible for all acts and omissions of its Associates on the Platform, including fraudulent or unauthorised actions. The Provider may not avoid liability for Fees, penalties or other obligations by blaming an Associate. Disciplinary action is the Provider's responsibility.

12.3 The Provider must revoke Associate access promptly when an Associate leaves its employment or otherwise ceases to have authority. Access that remains open is deemed authorised.

13.1 Fees comprise:

The current Subscription Fee, Per-Referral Fee, billing frequency options, and complimentary allowances (if any) are published on the Platform and in the Provider's Account.

13.2 Fees are exclusive of GST, VAT, sales tax or equivalent indirect tax unless stated. Where such tax applies under the Provider's local law, the Provider pays it in addition to the Fees.

13.3 All Fees are payable via the payment processor published on the Platform from time to time. By providing payment details, you authorise recurring charges in accordance with these Terms. The payment processor's own terms apply to the payment flow; disputes about the payment mechanism itself may involve the processor.

13.4 Per-Referral Fees accrue as Activated Referrals occur and are charged in accordance with the billing cycle published on the Platform.

13.5 Failed payments: where a payment fails, we will attempt collection, notify you, and may suspend Provider access if the payment is not remedied within a reasonable period.

13.6 Price changes:

14.1 Free trial: new Providers may access the Platform without charge for a trial period published on the Platform at signup. Payment details are collected at signup; no Subscription Fee is charged during the trial. Per-Referral Fees do apply to any Activated Referrals occurring during the trial, subject to any complimentary allowance.

14.2 Automatic conversion and renewal: at the end of the trial, the Provider is automatically converted to a paid Subscription unless cancelled. Subscriptions renew automatically at the end of each billing period until cancelled.

14.3 Cancellation: a Provider may cancel at any time via Account settings. Cancellation takes effect at the end of the then-current billing period; no refund is given for part-periods except where required by law.

14.4 Clear disclosure: we will provide a reminder before a trial converts and before each annual renewal, and a clear in-Account mechanism to cancel, to the extent required by applicable consumer-protection law.

15.1 The Platform includes a verification process for referrals, principally by the Referrer and the Referee each independently verifying their own contact details through the Platform. The specific verification method may change from time to time as Reco develops and improves the Platform.

15.2 An "Activated Referral" is a referral that has been verified through that process and recorded by the Platform as eligible to be charged. The Platform charges the Per-Referral Fee at or around the point of Activation (subject to any complimentary allowance and the applicable billing cycle).

15.3 No guarantee against fraud. While Reco uses reasonable verification measures, Reco cannot and does not guarantee that every Activated Referral is free from fraud, collusion, impersonation, or manipulation. Verification is a commercial safeguard, not a certification of authenticity.

15.4 Provider's fraud-dispute window. A Provider who believes an Activated Referral is the result of fraud or Manifest Error may notify Reco via the in-Account dispute process within 14 days of the referral being Activated and charged. Where Reco, acting reasonably, is satisfied that the referral was fraudulent or the product of Manifest Error, Reco will refund the relevant Per-Referral Fee. Reco's determination, made reasonably and in good faith, is final.

15.5 Finality outside the window. Outside the 14-day window, Activated Referrals are final for billing purposes and Fees are not refundable on fraud grounds, except where Reco chooses to extend the window or where required by law.

15.6 Chargebacks. If a Provider initiates a card chargeback in respect of Fees without first using the dispute process in clause 15.4, the Provider agrees to pay Reco's reasonable costs of responding to the chargeback, including administrative time and any fees charged by the payment processor. This is compensatory cost recovery, not a penalty.

15.7 Provider duty to use fraud tools. The Provider is expected to use the fraud-flagging and suspicious-activity tools in the Account in real time, and should not rely on the dispute window as a substitute for ongoing vigilance.

16.1 The Provider sets the Reward. The Provider is solely responsible for:

16.2 Rewards must not:

16.3 Manifest Error in Reward display: if a Manifest Error causes a Reward to display incorrectly (for example, an AI draft showing an unintended value, or a reward marked as unlimited in error), the Reward is not binding at the erroneous value. Reco may correct the display. The Provider is not required to honour the erroneous value, provided the Provider notifies affected Clients promptly and honours the intended Reward in good faith. Reco will support reasonable correction efforts. Nothing in this clause relieves the Provider of liability to Clients where the Provider has separately authorised or adopted the erroneous Reward.

Critical — read carefully if you are a Provider in any regulated profession.

17.1 Many industries regulate the offering, payment, or receipt of referral fees, inducements, commissions, or "kickbacks," including in fields such as health and medical, allied health, legal services, financial services and advice, mortgage broking, accounting, real estate, veterinary, and others. The Provider is solely responsible for ensuring that its use of the Platform and its Rewards comply with all laws, regulations, licence conditions, professional-conduct rules, industry codes and ethical obligations applicable to the Provider in every jurisdiction in which it operates.

17.2 The Provider warrants, on an ongoing basis, that:

17.3 Self-certification: Providers in regulated industries must self-certify compliance at onboarding and on each renewal. Reco may require evidence of compliance and may suspend or terminate a Provider Account that cannot demonstrate compliance on reasonable request.

17.4 Full indemnity: the Provider indemnifies Reco in full against any penalty, fine, order, investigation cost, claim or loss arising from the Provider's breach of a regulatory or professional obligation applicable to it, including where Reco is joined as a party to such a matter.

17.5 Reco does not provide regulatory, legal, tax, or professional advice. The Provider must obtain its own advice.

18.1 When a Provider uploads, imports or otherwise introduces personal information about its customers to the Platform (including contact lists, names, phone numbers, email addresses), the Provider warrants that it has:

18.2 For the purposes of applicable privacy laws, the Provider is the data controller (or local equivalent) of such information and Reco is the processor. Where required by applicable law, a Data Processing Addendum applies between the Provider and Reco; the current form is available on the Platform and forms part of these Terms when a Provider uploads data.

18.3 The Provider indemnifies Reco against any claim, complaint, penalty or loss arising from the Provider's breach of clause 18.1.

19.1 Reco may investigate, hold, freeze, reverse, or refuse to process Fees or Rewards where we reasonably suspect fraud, collusion, manipulation, or breach of these Terms.

19.2 Reco may suspend or terminate a Provider Account:

19.3 On termination:

20.1 The Provider indemnifies Reco, on demand, against all loss, damage, cost (including legal costs on a full indemnity basis), liability and claim arising out of or in connection with:

20.2 The indemnity survives termination.

21.1 A Client Account is free to create. Clients must be 18 or older (clause 3.1).

21.2 A Client Account is personal. You may not transfer it, let another person use it, or use it on behalf of a business.

22.1 When you send a referral via the Platform, you warrant that:

22.2 Technical controls and Referrer indemnity: Reco may apply rate limits, anti-abuse controls, and content filters to referral messages. Even so, if your use of the sharing features causes Reco to receive a complaint from a regulator or a recipient, you indemnify Reco for the costs of handling that complaint and any penalty attributable to your conduct. This indemnity supplements, and does not limit, any direct regulatory action against you.

22.3 Reco may suspend a Referrer who receives multiple complaints.

23.1 When you are sent a referral, you choose whether to accept the invitation, verify the referral through the Platform, and engage with the Provider. You are not obligated to do any of these things.

23.2 Verifying a referral shares your name and contact details with the Provider so the Provider can deliver the Reward and any follow-up. You consent to that disclosure by completing the verification.

23.3 You should protect your verification credentials (codes, links, one-time passwords or equivalent). Do not share them except within the Platform flow. Reco uses reasonable technical measures to protect against interception but cannot guarantee that determined attacks on third-party carriers or email providers will always fail.

24.1 A Reward is a promise made by the Provider, not by Reco. Reco does not hold, guarantee, underwrite, or administer the Reward.

24.2 A Reward is not a binding offer until verified and honoured by the Provider at the point of delivery. Displayed or indicated Reward values are indicative. Manifest Errors in the display of a Reward do not create a binding obligation on the Provider or on Reco (clause 16.3).

24.3 Disputes about Rewards are between the Client and the Provider. Reco may assist with information but is not a party to the underlying consumer contract.

24.4 Clients retain rights under applicable consumer-protection law against the Provider in respect of goods or services actually supplied; these Terms do not purport to exclude those rights.

25.1 Clients may leave reviews of Providers and (where enabled) of individual Associates. Reviews are subject to clause 7.

25.2 By posting a review, you grant Reco the licence in clause 5.3 and warrant that the review is your genuine opinion based on your genuine experience.

25.3 You must not post reviews about businesses with whom you have not personally dealt, reviews in exchange for payment or benefit, reviews written by someone other than you, or reviews intended to extort, threaten or coerce.

26.1 Each Client indemnifies Reco, on demand, against loss, cost (including legal costs on a full indemnity basis), liability and claim arising from:

27.1 Clients may recommend any business, including one that does not yet hold a Provider Account. Reco may create a Community Page for such a business based on Client-submitted information, publicly available information, or both.

27.2 A Community Page for a Non-Member Business is clearly labelled as unverified and user-generated. The presence of a Community Page does not indicate that the Non-Member Business has endorsed, consented to or is commercially associated with Reco.

27.3 Reco does not charge Non-Member Businesses for the existence of a Community Page. Reco does not sell advertising against Community Pages of Non-Member Businesses to their direct competitors.

28.1 A Client who creates or contributes to a Community Page warrants that the information they provide is accurate, based on genuine experience, and not submitted for the purpose of harming the business (e.g., competitor sabotage).

28.2 Clauses 4, 7 and 25 apply to all Community-Page Content.

29.1 A Non-Member Business that is the subject of a Community Page may:

29.2 On receipt of a verified request from the business owner or an authorised representative, Reco will:

29.3 Defamation, privacy and IP complaints from Non-Member Businesses are handled under clause 9 and the statutory intermediary frameworks applicable in the relevant jurisdiction. Nothing in this clause modifies the underlying legal rights of a Non-Member Business.

29.4 Reco will not use Community Page data to make commercial representations to a Non-Member Business's direct competitors about that business (e.g., "your competitor is being reviewed negatively") without the Non-Member Business's consent.

30.1 To the maximum extent permitted by law, and subject to clause 32, the Platform is provided "as is" and "as available". Reco does not warrant that:

30.2 Marketing statements such as "more likely," "lower cost," or any figure in a pricing calculator are industry averages cited from third-party research, not Reco-specific commitments. No representation is made that any particular Provider will achieve those results.

31.1 Exclusion of indirect loss. To the maximum extent permitted by law and subject to clause 32, Reco is not liable to any User for any indirect, special, incidental, consequential or punitive loss, or for loss of profits, loss of revenue, loss of opportunity, loss of goodwill, loss of data, loss of anticipated savings, or the cost of substitute services, however arising.

31.2 Cap on direct liability. To the maximum extent permitted by law and subject to clause 32, Reco's total aggregate liability to any one User, whether in contract, tort (including negligence), under statute or otherwise, and across all claims in any 12-month period, is capped at:

31.3 Proportionality. Each party's liability is reduced proportionally to the extent that the other party or a third party caused or contributed to the loss.

32.1 Nothing in these Terms excludes, restricts or modifies any right, guarantee, warranty or remedy conferred by consumer-protection or consumer-guarantee laws applicable to the User that cannot lawfully be excluded, restricted or modified.

32.2 Where our liability for breach of a non-excludable consumer guarantee relates to services, and the services are not of a kind ordinarily acquired for personal, domestic or household use or consumption, our liability is limited to (at our option): (a) supplying the services again; or (b) paying the cost of having the services supplied again.

32.3 Any limitation in clauses 30 or 31 that would otherwise offend an applicable non-excludable consumer guarantee is read down to the minimum extent necessary to preserve compliance with that law, and the remainder of the clause continues in force.

33.1 Neither party is liable for failure or delay in performing its obligations (other than payment obligations) caused by an event beyond its reasonable control, including: outages at cloud providers, acts of third-party payment processors, denial-of-service attacks, malware, telecommunications failures, pandemic, acts of government, war or civil unrest, natural disaster, or power failure.

33.2 The affected party will notify the other promptly and use reasonable efforts to resume performance. If the event continues for more than 30 days, either party may terminate on written notice without liability except for Fees accrued.

34.1 Escalation before litigation: before commencing proceedings, the parties will:

34.2 Clause 34.1 does not prevent either party seeking urgent injunctive or equitable relief, or exercising statutory rights that cannot lawfully be deferred.

34.3 Nothing in this clause prevents a User from making a complaint to any regulator, ombudsman, or consumer body with jurisdiction.

35.1 These Terms, and any dispute arising out of or in connection with them, are governed by the laws of New South Wales, Australia.

35.2 The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and courts with appellate jurisdiction from them. "Non-exclusive" means a User whose ordinary place of business or residence is elsewhere may also commence proceedings in a court of competent jurisdiction in that location; this is intended to avoid operating as an unfair contract term against small-business or consumer Users.

36.1 We may update these Terms.

36.2 Continued use of the Platform after a change takes effect constitutes acceptance of the revised Terms.

36.3 A Provider who does not accept a material change to these Terms may cancel the Subscription without penalty before the change takes effect by giving written notice. A Client or Non-Member Business who does not accept a material change may stop using the Platform and, if applicable, close their Account.

37.1 Entire agreement. These Terms, together with the Privacy Policy, Cookie Policy, and any applicable Data Processing Addendum, constitute the entire agreement between the parties and supersede prior drafts and communications.

37.2 Severability. If any clause is held unenforceable, it is read down to the minimum extent necessary and the remainder of these Terms continues in force.

37.3 Assignment. You may not assign these Terms without our written consent. We may assign these Terms to a successor in connection with a corporate transaction on notice (including to any successor entity to Netfect).

37.4 Data on termination. On Account termination, we retain User data for 30 days, after which it is deleted except for records we are required to keep by law or for legitimate dispute-defence purposes (aggregated and pseudonymised where possible).

37.5 Notices. Notices to Reco go to legal@reco.tips, marked for the attention of Netfect Platforms Pty Ltd. Notices to Users go to the email on the relevant Account.

37.6 No waiver. Failure to enforce any clause is not a waiver of future enforcement.

37.7 No partnership. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship.

37.8 Survival. Clauses 5, 6, 7, 8, 17, 18, 20, 26, 29, 30, 31, 32, 34, 35 and 37 survive termination.